Return & Refund Policy for My Store 2
Return Eligibility and Timeframe
You may request a return for eligible items within 30 days after you receive your order from My Store 2. To qualify for a return:
- The item must be unused and remain in its original condition without signs of wear, damage, or alteration.
- All original parts, lids, accessories, and packaging should be returned when reasonably possible.
- The product must not be marked as final sale or excluded by any product-specific rules.
- Return instructions provided by My Store 2’s support team must be followed exactly.
- Items that are incomplete, misused, or altered may not be eligible for a refund except as required by law.
How to Initiate a Return
- Visit the Contact Us page on the My Store 2 website.
- Provide your order number and specify the item you wish to return.
- If your item arrived damaged, defective, or incorrect, include detailed information along with clear photographs.
- Wait to receive explicit return instructions from My Store 2 before sending any items back.
- Do not ship returns to any address unless it has been confirmed by My Store 2 during the return process.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or not as ordered, contact My Store 2 promptly through the website with your order details and photographic evidence. We will assess the issue and provide an appropriate resolution, which may include a replacement, refund, or another solution.
Return Shipping Costs
Shipping fees, return shipping costs, and any other related charges will be managed in accordance with your original order terms and applicable laws.
Refund Processing
Once we receive and inspect your returned item, you will be notified of your refund status. Approved refunds are typically processed within 5–10 business days and refunded to your original payment method. Please allow additional time for your bank or payment provider to reflect the refund.
Order Cancellations
If you wish to cancel your order, please contact My Store 2 within 24 hours of placing it. After this 24-hour window, cancellation requests may no longer be possible if the order has already been processed, packed, or shipped. If cancellation is unavailable, you can initiate a return once you receive your order following the return procedures above.
Contact for Support
For any questions or assistance regarding returns, refunds, exchanges, or cancellations, please contact My Store 2 at ericawheeler660393@outlook.com. Including your order number will help us assist you more quickly.