Shipping Policy for My Store 2
Order Processing Time
Upon placing an order with My Store 2, we confirm your payment and verify the availability of items in our Accessories, Drinkware, and New Arrivals collections. This careful picking and packing process typically requires 1-3 business days.
Please note that orders placed during weekends, public holidays, promotional events, or peak demand periods may experience longer processing times.
Shipping Methods and Fees
Shipping options and fees depend on your delivery address, the products selected, and the shipping service chosen. All applicable shipping costs and available delivery methods will be clearly displayed during checkout.
When shipping promotions are active, information about eligibility, exclusions, and any special terms will be provided within the offer details.
Delivery Timeframe
After processing, your package is shipped with an expected delivery window of 5-10 business days. This timeframe may be affected by factors such as carrier service performance, weather conditions, customs inspections, or local handling procedures.
Whenever possible, we provide tracking numbers so you can monitor your shipment's progress. Please allow some time for tracking updates to become available once your order has entered transit.
Accuracy of Shipping Information
To prevent delays or delivery issues, verify your shipping address carefully before completing your order. Incorrect or incomplete addresses can result in late delivery, non-delivery, or return of your package.
If you notice an error after placing your order, please contact My Store 2 promptly through our Contact Us page. While we will try to assist, address changes cannot be guaranteed once order processing has started or your package has shipped.
Tracking and Delivery Issues
Use the tracking number provided to follow your shipment’s status. If your package is delayed, marked as delivered but missing, or you experience other shipping problems, please reach out to us via our Contact Us page.
To facilitate resolution, we may ask you for your order details and shipment information.
Lost or Damaged Shipments
If your order arrives damaged or appears lost, contact My Store 2 immediately by emailing ericawheeler660393@outlook.com or through our Contact Us page.
Keep all packaging and provide photos or any relevant documentation to assist our assessment. We will guide you on next steps according to our policies.
International Shipping
For shipments outside the United States, additional customs duties, import taxes, brokerage fees, or other charges may be applied by your local authorities. These charges are usually your responsibility unless stated otherwise at checkout.
Customs inspections and local procedures may also impact delivery times.
Multiple Shipments and Inventory Updates
Occasionally, orders from My Store 2 may ship in multiple packages due to stock availability or logistics. Each shipment will have its own tracking information.
If an item becomes unavailable after purchase, we will contact you promptly to offer a refund or discuss options for substitution.